Reservation request and confirmation
Submitting the reservation form does not by itself confirm a booking or guarantee vehicle availability.
After the request is received, the Reservations Department checks availability for the selected dates, locations and vehicle category. Where required, an advance payment may be requested in order to complete the reservation.
A booking is considered confirmed only after the availability check has been completed and the customer has received the corresponding confirmation from the Reservations Department. Until then, the submitted form is treated as a reservation request.
Any advance payment requested to secure a booking is separate from the rental security deposit. Zero Deposit refers to the security guarantee at vehicle pickup.
Final price
The price displayed before confirmation is the final price for the dates, locations, driver details and services entered during the search.
No mandatory rental charge is added at pickup when the information supplied in the reservation is correct and no later change or additional service has been requested. Extra charges may apply if the actual details at pickup differ from those declared during booking or if a charge arises from a breach of the rental terms.
What is included
- Full insurance with Zero Excess
- WUG cover for Wheels, Underbody and Glass
- Third-party liability cover as required by law
- Theft and fire protection under the applicable insurance terms
- Zero security deposit
- No credit card required for pickup
- Unlimited mileage on Rhodes
- One additional driver free of charge
- Up to two baby seats or booster seats in total free of charge
- Roadside assistance
- Vehicle replacement in the event of a mechanical breakdown where required and where the breakdown is not caused by misuse
- Taxes and VAT
- Pickup and return at the locations selected in the reservation, with any applicable location cost already included in the displayed price
Driver age and driving experience
For vehicle categories A, B and C, the driver must be at least 21 years old and must have held a valid driving licence for at least 12 months.
For all other vehicle categories, the minimum driver age is 23 and the driving licence must have been held for at least 24 months.
The same age and licence requirements apply to the additional driver named in the rental agreement.
Drivers over 75
An age-related surcharge applies to drivers over 75 years old:
- For rentals of up to and including 4 days: a total charge of €50
- For rentals longer than 4 days: €12 per rental day
The charge is calculated during booking when the correct driver age range has been selected.
Select the correct driver age
Customers are strongly advised to select the correct age range of the main driver when searching. Driver age can affect both vehicle availability and the final rental price.
If the age at pickup does not match the age range declared during the reservation, an additional charge may be applied at pickup and the selected vehicle category may no longer be available.
Driving licence
Every driver must present a valid driving licence at pickup and meet the minimum licence-holding period required for the selected vehicle category.
Depending on the country in which the licence was issued, an International Driving Permit may also be required under the rules applicable in Greece.
Only drivers listed in the rental agreement are authorised to drive the vehicle.
Additional driver
One additional driver is included free of charge. The additional driver must satisfy the same age and driving licence requirements that apply to the selected vehicle category and must be listed in the rental agreement.
Baby and booster seats
Up to two baby seats or child booster seats in total per reservation are available without extra charge. They should be requested during the booking process so they can be prepared for pickup.
Full Insurance, Zero Excess and WUG
The rental includes full insurance with Zero Excess for damage covered by the applicable insurance conditions.
WUG — Wheels, Underbody and Glass is also included for covered accidental damage to these parts when the vehicle is used normally and in accordance with the rental terms.
Full Insurance and Zero Excess do not remove the driver's responsibility where the vehicle is used illegally, contrary to the rental terms, or with gross negligence.
Insurance exclusions and gross negligence
Insurance cover does not apply where damage is connected with a serious breach of the rental terms, illegal use, deliberate conduct, gross negligence or clearly dangerous driving.
Examples include:
- Driving under the influence of alcohol, drugs or other substances that impair driving ability
- Running a red traffic light or other serious traffic violations related to the incident
- Dangerous, reckless or clearly inappropriate driving
- Serious speeding related to the damage
- Driving by a person who is not authorised and not listed in the rental agreement
- Using the vehicle for unlawful purposes
- Deliberate damage or abusive use of the vehicle
- Continuing to drive after a serious warning light, mechanical warning or condition that clearly requires the vehicle to be stopped
- Failing to secure the vehicle correctly when parked, including failing to apply the parking brake, where this causes the vehicle to move and results in damage
In these situations, the driver may be responsible for part or all of the resulting cost even when the reservation includes Full Insurance and Zero Excess.
Off-road driving
Off-road driving is strictly prohibited. The vehicle must be used on the normal road network and may not be driven on beaches, trails, off-road routes or other surfaces that are not intended or suitable for normal vehicle traffic.
Damage caused during prohibited off-road use or by driving on unsuitable terrain is not covered by the insurance.
Lost or damaged key
Loss, destruction or damage of the vehicle key is not covered by the insurance.
The driver is responsible for the cost of replacement or repair of the key and for any directly related expenses, such as delivery of a replacement key or vehicle recovery. If a key is lost, the support contact must be informed immediately.
Wrong fuel
Refuelling the vehicle with the wrong type of fuel is not an insured event. The driver may be charged for fuel removal, cleaning, recovery and any mechanical repair required as a result.
Traffic fines and violations
The driver is responsible for fines, parking violations and other penalties resulting from the use of the vehicle during the rental period.
Fuel policy
The vehicle should be returned with approximately the same fuel level as at pickup. If it is returned with less fuel, a charge may be applied for the missing amount. Extra fuel left in the vehicle is not refundable.
Pickup and return
The vehicle is collected and returned at the locations, dates and times shown in the confirmed reservation. Any cost associated with the selected pickup or return location is included in the final price shown during booking.
Where pickup is connected with a flight or ferry arrival, customers should provide the correct arrival information and contact support if there is a significant delay or change.
Rental extension
The vehicle must not be kept beyond the agreed return date and time without prior approval. Any extension is subject to availability and must be confirmed in advance. Any price difference will be communicated before the extension is accepted.
Vehicle category and model
The reservation is made for a vehicle category, not for a particular registration number or guaranteed individual vehicle. Images and model names shown on the website are representative. If the displayed model is unavailable, a similar vehicle from the same category with comparable main characteristics may be supplied.
Use outside Rhodes
The rental vehicle is intended for use on Rhodes. Transporting the vehicle by ferry or taking it off the island is not permitted without prior written authorisation.
Accident or damage
In the event of an accident, damage or another incident, the driver must contact the provided support number immediately and follow the instructions given.
The driver must provide the information required for the incident report and cooperate with the necessary procedure. Failure to report an incident or failure to follow the required process may affect insurance cover.
Mechanical breakdown
Roadside assistance is provided in the event of a mechanical breakdown. Where the vehicle cannot be used and the problem was not caused by misuse, negligence or a breach of the rental terms, suitable assistance and, where necessary, a replacement vehicle will be arranged as soon as reasonably possible.
Cancellation
A reservation may be cancelled without charge up to 48 hours before the scheduled pickup time. The cancellation must be submitted or communicated before that deadline.
Acceptance of the rental terms
By completing the reservation process, the customer confirms that these rental conditions have been read and accepted. At pickup, the main driver signs the applicable rental agreement. The specific conditions of the confirmed reservation and the rental agreement supplement these terms.