1. Use of the website
These Terms & Conditions apply to the use of the RhodeCar website and to booking requests submitted through it.
The website provides information about vehicle categories, rental locations, prices and car rental services in Rhodes. Users must use the website only for lawful purposes and must not take any action that could interfere with its normal operation, security or availability.
2. Booking requests and confirmation
Completing and submitting a booking form does not automatically create a confirmed reservation.
Every request is subject to an availability check by the Reservations Department. A reservation is considered confirmed only after the customer receives a specific confirmation.
In some cases, a deposit may be requested in order to complete the reservation. If a deposit is required, the customer will receive the amount, payment instructions and any applicable deadline.
A booking deposit, where requested, is separate from a vehicle security deposit.
3. Vehicle availability
The appearance of a vehicle or category on the website does not by itself guarantee availability until the reservation has been confirmed.
Availability may change between the time of search and the processing of the request, particularly during periods of high demand or for requests submitted close to the pickup date.
4. Prices
Prices shown during the booking process are calculated from the information entered by the user, including pickup and return dates and times, locations, vehicle category, driver age range and any selected options.
The displayed amount is the final price for the details submitted. If the actual details presented at pickup differ from those entered during the booking process, the price may be adjusted according to the applicable terms.
5. Accuracy of information
The customer is responsible for providing complete and accurate information when submitting a booking request.
Particular attention should be given to the main driver’s name, age, contact details, rental dates and times, pickup and return locations and flight or ferry details where relevant.
Incorrect or incomplete information may affect availability, price or the ability to complete the rental.
6. Driver age
The user must select the correct age range of the main driver during the search process.
Driver age and the length of time the driving licence has been held may affect the available vehicle categories and the total rental price. If an incorrect age range is declared, an additional charge may apply at pickup or the selected vehicle category may no longer be available.
Detailed age and driving licence requirements are set out in the Rental Terms.
7. Payments
When a payment or deposit is required to complete a reservation, the customer will be informed of the amount and the available payment method.
A payment is treated as completed only after it has been successfully confirmed by the relevant payment system. A failed, cancelled or incomplete transaction may leave the reservation unconfirmed.
8. Cancellations and changes
Cancellation and amendment options depend on the conditions applicable to the specific reservation.
Where free cancellation is available up to a stated deadline, the cancellation request must be submitted before that deadline expires.
Changes to dates, times, locations or vehicle category are subject to availability and may result in a different price.
9. Rental Terms
The use of the vehicle is governed by the separate Rental Terms, which form part of the booking process.
They include, among other matters, driver requirements, insurance cover, insurance exclusions, vehicle use, fuel policy, additional drivers, child seats, accidents, breakdowns, off-road restrictions and the driver’s responsibilities.
Customers should review the Rental Terms before completing their booking request.
10. Vehicle category and model
Vehicle photographs and model names are used to illustrate the relevant category.
Unless expressly stated otherwise, a reservation is for a vehicle category rather than a particular registration number or individual car. If the displayed model is unavailable, a comparable vehicle from the same category with similar principal characteristics may be supplied.
11. Website information and obvious errors
Reasonable care is taken to keep the information on the website accurate and up to date. However, occasional typing errors, technical issues or obvious errors in descriptions, availability or pricing may occur.
If an obvious technical or pricing error is identified, the information may be corrected before the reservation is finally confirmed.
12. Communication with the customer
The contact information supplied by the customer may be used to process the booking request and provide information relevant to the rental.
Communications may concern availability, reservation details, requests for further information, payment instructions, pickup arrangements, changes or other important rental information.
The customer is responsible for providing a valid email address and telephone number.
13. Events outside reasonable control
Exceptional circumstances outside reasonable control may sometimes affect the provision of the service.
Examples may include severe weather, major transport disruption, strikes, government measures, widespread technical failures or other force majeure events. In such cases, reasonable efforts will be made to inform the customer and seek an appropriate solution.
14. Website availability and limitation of liability
RhodeCar is not responsible for temporary inability to access the website caused by maintenance, technical faults, interruption of a third-party service or another circumstance that cannot reasonably be controlled.
Nothing in these terms is intended to limit consumer rights that cannot lawfully be excluded under applicable law.
15. Third-party services and links
The website may include links to or services provided by third parties, such as payment providers or external platforms.
Those services operate under their own terms, privacy policies and technical conditions.
16. Intellectual property
Website content, including original text, graphics, branding, layout and other original material, is protected by applicable intellectual property law.
Copying, systematic reproduction, republication or commercial use of this material without prior permission is not permitted except where allowed by law.
17. Prohibited use
The website must not be used to submit false or misleading booking requests, attempt unauthorised access to systems or data, perform large-scale automated extraction without permission, interfere with the normal operation of the service or carry out any unlawful or abusive activity.
18. Personal data and cookies
Personal data is processed in accordance with the website’s Privacy Policy.
The use of cookies and similar technologies is explained in the Cookie Policy. These policies are separate documents and are available through the website.
19. Changes to these terms
These Terms & Conditions may be updated when necessary to reflect changes to services, procedures or applicable law.
The version published on the website at the time the service is used or the booking request is submitted is the version that applies.
20. Applicable law
These terms are governed by Greek law, without prejudice to mandatory consumer rights available under Greek and European Union law.
21. Contact
For questions concerning a reservation, the use of the website or these Terms & Conditions, users may contact RhodeCar through the contact details and form provided on the Contact Us page.